What shipping methods do you offer?
Shipping costs are automatically calculated by the checkout system according to the total number of items and overall weight of your order. We offer two shipping options, standard and express. For standard shipping we rely on Poste Italiane International Priority Mail, which offers inexpensive delivery all over the world within 3-8 business days depending on the destination. Estimated delivery time: Europe 3-4 business days (no Saturday-Sunday), North America 5-6 business days (no Saturday-Sunday), South America-Oceania-Africa-Asia 7-8 business days (no Saturday-Sunday). We also offer express shipping via DHL, which guarantees delivery to any destination in the world within 24-48 hours. In any case, we will do our best to find the quickest and less expensive method to safely deliver your order.
Do you offer a tracking service?
All shipments shipped via DHL can be tracked on their website by using the tracking code that we will send you via e-mail when your order is shipped. Orders shipped via Poste Italiane cannot be tracked. When we ship the order, we will send you a notification email conti details and instruction to follow your order status any time.
I live close to your office. Can I pick up my order?
Our business is not open to the public and there is no reception of customers. Besides, shipping costs are automatically added to the order and for accounting reasons we cannot refund them. However, if you really need to pick up your order personally, we will do our best to help you.
Can I send my courier to pick up the order?
We offer affordable shipping service. Shipping costs are in the order of a few euro. Consider that the payment system is automatic and you cannot bypass shipping costs. Therefore, you would have to pay twice for the shipping of your order. However, if you have serious problems in receiving your order due to geographic position or poor network in your area, we will help you find the best way to get your order safely and quickly.
Should I pay any customs duties on orders?
No customs duties of any kind shall be due for orders shipped to Europe. For very large bulk orders outside Europe, you might have to pay some very low fees. We will contact you with all information after you place the order.